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Returns Policy

 

At The Fitting Footwear Co, we strive to provide our customers with high-quality footwear and exceptional customer service. We understand that occasionally, you may need to return or exchange a product. This Returns Policy outlines the guidelines and procedures for returning or exchanging items purchased from our online store. By making a purchase on our website, you agree to adhere to the terms and conditions set forth below.

  1. Eligibility for Returns or Exchanges:

1.1 Unused and Unworn Merchandise: To be eligible for a return or exchange, the footwear must be unused, unworn, and in the same condition as when it was received. It should be returned in its original packaging, including any tags, labels, or accessories.

1.2 Timeframe: Returns or exchanges must be initiated within 30 days from the date of delivery. Beyond this period, we reserve the right to deny the return or exchange request.

1.3 Non-Returnable Items: The following items are non-returnable:

  • Products that have been used, worn, damaged, or altered.

  • Clearance or final sale items.

2.  Return Process:

2.1 Initiate Return: To initiate a return, please contact our customer support team either by phone or email. Provide your order number, the reason for the return, and any supporting details or images if applicable. Our customer support team will guide you through the process.

2.2 Packaging and Shipping: Securely package the footwear in its original packaging. Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe delivery of the package.

2.3 Return Shipping Costs: The return shipping fee will need to be paid upfront; however, we will issue a refund on presentation of receipt.

3.  Refunds and Exchanges:

3.1 Refunds: Once we receive and inspect the returned merchandise, we will process the refund within 3-5 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

3.2 Exchanges: If you wish to exchange the footwear for a different size, color, or style, please indicate your preference when initiating the return. We will do our best to accommodate your request, subject to availability. If the requested item is not available, we will process a refund for the returned item as outlined in section 3.1.

4. Damaged or Defective Merchandise:

4.1 Damaged in Transit: If your order arrives damaged or with any shipping-related issues, please contact us immediately. We may require photographic evidence of the damaged packaging or item to initiate a claim with the shipping carrier. We will work with you to resolve the issue promptly.

4.2 Defective Merchandise: In the rare event that you receive a defective product, please contact our customer support team as soon as possible. We may request images or detailed information regarding the defect. If the item is determined to be defective, we will provide instructions for returning the item and arrange a replacement or refund.

5. Customer Support:

If you have any questions or need assistance with the returns process, please reach out to our customer support team. We are available Monday to Friday 9 am to 5 pm on 0424 544 980.

Please note that this Returns Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.

Last updated: 6/07/2023

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